{"id":643,"date":"2026-03-20T11:34:12","date_gmt":"2026-03-20T11:34:12","guid":{"rendered":"https:\/\/demo.myclevelandhealthcenter.org\/?page_id=643"},"modified":"2026-04-18T12:44:20","modified_gmt":"2026-04-18T16:44:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/demo.myclevelandhealthcenter.org\/es\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n Frequently Asked Questions - Cleveland Health Center<\/title>\r\n <style>\r\n * {\r\n margin: 0;\r\n padding: 0;\r\n box-sizing: border-box;\r\n }\r\n\r\n body {\r\n font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;\r\n background: #ffffff;\r\n color: #1a1a1a;\r\n }\r\n\r\n .faq-section {\r\n width: 100%;\r\n padding: 60px 20px 70px;\r\n background: #ffffff;\r\n }\r\n\r\n .faq-outer {\r\n max-width: 1300px;\r\n margin: 0 auto;\r\n }\r\n\r\n .faq-panel {\r\n display: grid;\r\n grid-template-columns: 320px 1fr;\r\n border: 1px solid #e0e8ed;\r\n border-radius: 4px;\r\n margin-bottom: 16px;\r\n }\r\n\r\n \/* Sidebar *\/\r\n .faq-sidebar {\r\n background: #f8fafb;\r\n border-right: 1px solid #e0e8ed;\r\n padding: 55px 45px;\r\n display: flex;\r\n flex-direction: column;\r\n justify-content: flex-start;\r\n }\r\n\r\n .faq-tag {\r\n font-size: 0.72em;\r\n font-weight: 600;\r\n letter-spacing: 0.14em;\r\n text-transform: uppercase;\r\n color: #1781b3;\r\n margin-bottom: 18px;\r\n }\r\n\r\n .faq-sidebar h1 {\r\n font-size: 1.85em;\r\n font-weight: 700;\r\n color: #0a1628;\r\n line-height: 1.25;\r\n margin-bottom: 18px;\r\n letter-spacing: -0.3px;\r\n }\r\n\r\n .faq-rule {\r\n width: 40px;\r\n height: 3px;\r\n background: #1781b3;\r\n border-radius: 2px;\r\n margin-bottom: 22px;\r\n }\r\n\r\n .faq-sidebar p {\r\n font-size: 0.95em;\r\n color: #000000;\r\n line-height: 1.8;\r\n }\r\n\r\n \/* Content *\/\r\n .faq-content {\r\n padding: 55px;\r\n background: #ffffff;\r\n display: flex;\r\n flex-direction: column;\r\n gap: 0;\r\n }\r\n\r\n \/* Category *\/\r\n .faq-category {\r\n margin-bottom: 36px;\r\n }\r\n\r\n .faq-category:last-child {\r\n margin-bottom: 0;\r\n }\r\n\r\n .category-header {\r\n font-size: 0.92em;\r\n font-weight: 700;\r\n letter-spacing: 0.1em;\r\n text-transform: uppercase;\r\n color: #0a1628;\r\n margin-bottom: 12px;\r\n display: flex;\r\n justify-content: space-between;\r\n align-items: center;\r\n user-select: none;\r\n cursor: default;\r\n pointer-events: none;\r\n border-bottom: 2px solid #000;\r\n padding-bottom: 12px;\r\n }\r\n\r\n .category-content {\r\n max-height: none;\r\n overflow: visible;\r\n }\r\n\r\n \/* FAQ cards *\/\r\n .faq-item {\r\n display: flex;\r\n align-items: stretch;\r\n gap: 0;\r\n background: #ffffff;\r\n border: 1px solid #dce8f0;\r\n border-radius: 3px;\r\n overflow: hidden;\r\n margin-bottom: 10px;\r\n font-size: 0.93em;\r\n color: #000000;\r\n line-height: 1.8;\r\n cursor: pointer;\r\n }\r\n\r\n .faq-item:last-child {\r\n margin-bottom: 0;\r\n }\r\n\r\n .faq-bar {\r\n width: 4px;\r\n align-self: stretch;\r\n background: #1781b3;\r\n flex-shrink: 0;\r\n transition: background 0.2s ease;\r\n }\r\n\r\n .faq-item.active .faq-bar {\r\n background: #0a1628;\r\n }\r\n\r\n .faq-item-inner {\r\n flex: 1;\r\n }\r\n\r\n .faq-question {\r\n padding: 18px 22px;\r\n display: flex;\r\n justify-content: space-between;\r\n align-items: center;\r\n gap: 16px;\r\n user-select: none;\r\n transition: background 0.2s ease;\r\n }\r\n\r\n .faq-item:hover .faq-question {\r\n background: #f8fafb;\r\n }\r\n\r\n .faq-question h2 {\r\n font-size: 0.97em;\r\n font-weight: 600;\r\n color: #0a1628;\r\n margin: 0;\r\n line-height: 1.5;\r\n }\r\n\r\n .faq-toggle {\r\n flex-shrink: 0;\r\n width: 22px;\r\n height: 22px;\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n background: #1781b3;\r\n border-radius: 50%;\r\n color: white;\r\n font-size: 16px;\r\n font-weight: 300;\r\n transition: transform 0.3s ease, background 0.2s ease;\r\n }\r\n\r\n .faq-toggle::before {\r\n content: '+';\r\n line-height: 0;\r\n }\r\n\r\n .faq-item.active .faq-toggle {\r\n transform: rotate(45deg);\r\n background: #0a1628;\r\n }\r\n\r\n .faq-answer {\r\n max-height: 0;\r\n overflow: hidden;\r\n transition: max-height 0.4s ease;\r\n }\r\n\r\n .faq-item.active .faq-answer {\r\n max-height: 2000px;\r\n }\r\n\r\n .faq-answer-content {\r\n padding: 16px 22px 20px;\r\n font-size: 0.93em;\r\n color: #000000;\r\n line-height: 1.8;\r\n border-top: 1px solid #dce8f0;\r\n }\r\n\r\n .faq-answer-content p {\r\n margin-bottom: 12px;\r\n }\r\n\r\n .faq-answer-content p:last-child {\r\n margin-bottom: 0;\r\n }\r\n\r\n .faq-answer-content ul {\r\n margin: 10px 0;\r\n padding-left: 20px;\r\n }\r\n\r\n .faq-answer-content li {\r\n margin-bottom: 8px;\r\n }\r\n\r\n .faq-answer-content a {\r\n color: #1781b3;\r\n text-decoration: none;\r\n font-weight: 500;\r\n border-bottom: 1px solid transparent;\r\n transition: border-color 0.2s ease, color 0.2s ease;\r\n }\r\n\r\n .faq-answer-content a:hover {\r\n border-bottom-color: #1781b3;\r\n color: #146a94;\r\n }\r\n\r\n \/* =============================================\r\n RESPONSIVE \u2014 Tablet\r\n ============================================= *\/\r\n @media (max-width: 900px) {\r\n .faq-panel {\r\n grid-template-columns: 1fr;\r\n }\r\n\r\n .faq-sidebar {\r\n border-right: none;\r\n border-bottom: 1px solid #e0e8ed;\r\n padding: 40px 35px;\r\n }\r\n\r\n .faq-content {\r\n padding: 40px 35px 50px;\r\n }\r\n }\r\n\r\n \/* =============================================\r\n RESPONSIVE \u2014 Mobile (elderly-optimised)\r\n Wider content, larger text, bigger tap targets\r\n ============================================= *\/\r\n @media (max-width: 600px) {\r\n\r\n .faq-section {\r\n padding: 28px 10px 50px;\r\n }\r\n\r\n .faq-panel {\r\n border-radius: 0;\r\n border-left: none;\r\n border-right: none;\r\n }\r\n\r\n \/* ---- Sidebar ---- *\/\r\n .faq-sidebar {\r\n padding: 30px 18px 28px;\r\n }\r\n\r\n .faq-tag {\r\n font-size: 0.78em;\r\n letter-spacing: 0.1em;\r\n }\r\n\r\n .faq-sidebar h1 {\r\n font-size: 1.7em;\r\n color: #0a1628;\r\n }\r\n\r\n .faq-sidebar p {\r\n font-size: 1.05em;\r\n color: #000000;\r\n line-height: 1.75;\r\n }\r\n\r\n \/* ---- Content area ---- *\/\r\n .faq-content {\r\n padding: 22px 10px 36px;\r\n }\r\n\r\n \/* ---- Category label ---- *\/\r\n .category-header {\r\n font-size: 1.0em;\r\n font-weight: 700;\r\n letter-spacing: 0.08em;\r\n color: #0a1628;\r\n margin-bottom: 10px;\r\n }\r\n\r\n \/* ---- Question row ---- *\/\r\n .faq-question {\r\n padding: 20px 16px;\r\n gap: 14px;\r\n align-items: flex-start;\r\n }\r\n\r\n .faq-question h2 {\r\n font-size: 1.08em;\r\n font-weight: 700;\r\n color: #0a1628;\r\n line-height: 1.45;\r\n }\r\n\r\n \/* ---- Toggle button \u2014 bigger tap circle ---- *\/\r\n .faq-toggle {\r\n width: 30px;\r\n height: 30px;\r\n font-size: 20px;\r\n flex-shrink: 0;\r\n margin-top: 2px;\r\n }\r\n\r\n \/* ---- Left accent bar \u2014 thicker on mobile ---- *\/\r\n .faq-bar {\r\n width: 5px;\r\n }\r\n\r\n \/* ---- Answer text ---- *\/\r\n .faq-answer-content {\r\n padding: 16px 16px 22px;\r\n font-size: 1.04em;\r\n color: #000000;\r\n line-height: 1.85;\r\n }\r\n\r\n .faq-answer-content p {\r\n margin-bottom: 14px;\r\n }\r\n\r\n .faq-answer-content ul {\r\n padding-left: 22px;\r\n }\r\n\r\n .faq-answer-content li {\r\n margin-bottom: 10px;\r\n font-size: 1.04em;\r\n color: #000000;\r\n }\r\n\r\n .faq-answer-content a {\r\n font-size: 1.04em;\r\n color: #1268a1;\r\n font-weight: 600;\r\n }\r\n\r\n \/* ---- Card spacing ---- *\/\r\n .faq-item {\r\n margin-bottom: 12px;\r\n border-radius: 4px;\r\n }\r\n\r\n .faq-category {\r\n margin-bottom: 30px;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"faq-section\">\r\n <nav class=\"chc-bc\" aria-label=\"Breadcrumb\"><ol itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"chc-bc__item\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\">\n <a href=\"https:\/\/demo.myclevelandhealthcenter.org\/es\/\" itemprop=\"item\">\n <span itemprop=\"name\">Home<\/span>\n <\/a>\n <meta itemprop=\"position\" content=\"1\" \/>\n <\/li><\/ol><\/nav>\r\n <div class=\"faq-outer\">\r\n\r\n <div class=\"faq-panel\">\r\n\r\n <!-- Sidebar -->\r\n <div class=\"faq-sidebar\">\r\n <p class=\"faq-tag\">Patient Resources<\/p>\r\n <h1>Frequently Asked Questions<\/h1>\r\n <div class=\"faq-rule\"><\/div>\r\n <p>Select any question to view the answer.<\/p>\r\n <\/div>\r\n\r\n <!-- Content -->\r\n <div class=\"faq-content\">\r\n\r\n <!-- 1. General Information -->\r\n <div class=\"faq-category\">\r\n <div class=\"category-header\">\r\n <span>General Information<\/span>\r\n <\/div>\r\n <div class=\"category-content\">\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What are your office hours?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Monday through Friday, 8:00 am \u2013 5:00 pm Eastern Time (ET). These hours apply to both of our locations.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Which location will I be seen at?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Appointment location depends on the type of visit, provider availability, and patient preference. For routine follow-ups and Annual Wellness Visits, we aim to accommodate your preferred location when possible. Our providers rotate between both locations on specific days, and our scheduling team will confirm the location at the time your appointment is scheduled. Please review your appointment confirmation message carefully, as it includes the exact location, date, and time of your visit to avoid any confusion.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What is the best way to contact your office?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>You may contact us by phone, by requesting an appointment through our website or patient portal, or by texting us through our website, which is often the fastest way to reach our team for scheduling and general questions.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Do you accept walk-in patients?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>We do not accept walk-ins. Appointments are required to ensure appropriate scheduling, adequate visit time, and patient safety. Same-day visits may be available for acute medical concerns based on provider availability.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Can I ask for the doctor or another provider to call me so I can ask questions?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>To ensure accuracy, patient safety, and proper documentation, medical questions are addressed only during scheduled visits with a provider. Our scheduling team is not clinical and cannot relay medical advice or interpret symptoms, labs, or imaging.<\/p>\r\n <p>If you have questions or concerns, we may recommend scheduling a brief in-office or virtual visit so a provider can dedicate the appropriate time to review your situation, answer your questions, and document care properly.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Can I request referrals or additional labs without being seen?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Referrals and lab orders require appropriate medical evaluation and documentation. In many cases, insurance will not cover referrals or testing ordered without a visit, as proper clinical documentation is required to support medical necessity.<\/p>\r\n <p>To avoid delays, denials, or unexpected costs, an in-office or virtual visit is required before placing new referrals or adding additional labs.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What should I do if I'm running late?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>If you are running late, please contact our office as soon as possible. Late arrivals may need to be rescheduled to ensure adequate time for your visit and to remain respectful of other patients' appointments.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What happens if I miss my appointment?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Missed appointments or late cancellations may be subject to a no-show or cancellation policy. Please notify our office as soon as possible if you need to cancel or reschedule.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Do you see new patients?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Yes. We welcome new patients and encourage scheduling through our website, patient portal, or by contacting our office directly.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Do you see children or only adults?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Our practice focuses on internal medicine and preventive care. Our nurse practitioners also provide general pediatric care for appropriate ages. Please contact us if you have questions about age-specific services.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- 2. Scheduling & Appointments -->\r\n <div class=\"faq-category\">\r\n <div class=\"category-header\">\r\n <span>Scheduling & Appointments<\/span>\r\n <\/div>\r\n <div class=\"category-content\">\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>How do I make an appointment?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>You can schedule an appointment in any of the following ways:<\/p>\r\n <ul>\r\n <li>At the check-out desk after your visit<\/li>\r\n <li>By <a href=\"tel:+13523530092\">calling our office<\/a> during business hours<\/li>\r\n <li>By requesting an <a href=\"\/request-appointment\/\">appointment through our website<\/a> or <a href=\"https:\/\/mycw134.ecwcloud.com\/portal18620\/jsp\/100mp\/login_otp.jsp\">patient portal<\/a><\/li>\r\n <li>By <a href=\"sms:3526194700\">texting us<\/a> through our website<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>How soon will you respond to an appointment request?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>We review requests as quickly as possible during business hours. If you message us on a weekend, texts and voicemails are checked periodically, and we respond as appropriate.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Can I request an appointment by text?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Yes. You may request an appointment by <a href=\"sms:3526194700\">text through our website<\/a>. Texting is often the fastest way to reach our team for scheduling and quick questions.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>When should I arrive for my appointment?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>If your paperwork and questionnaires have been completed online \u2014 such as uploaded through the <a href=\"https:\/\/mycw134.ecwcloud.com\/portal18620\/jsp\/100mp\/login_otp.jsp\">patient portal<\/a>, returned by replying to our secure email thread, or completed through secure text messaging \u2014 please arrive about 10 minutes early. If forms are still outstanding, please arrive 15\u201330 minutes early to allow time for check-in.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- 3. Acute Illness & Same-Day Visits -->\r\n <div class=\"faq-category\">\r\n <div class=\"category-header\">\r\n <span>Acute Illness & Same-Day Visits<\/span>\r\n <\/div>\r\n <div class=\"category-content\">\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What if I'm sick or this feels urgent?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>For urgent concerns that are not emergencies, contact our clinic first so we can guide you to the safest next step.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What should I do if I have a medical emergency?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>If you have a medical emergency, call 911 or go to the nearest Emergency Room immediately. You may still contact our office, but messages through email, text, or the <a href=\"https:\/\/mycw134.ecwcloud.com\/portal18620\/jsp\/100mp\/login_otp.jsp\">patient portal<\/a> may not be seen quickly enough to address an emergency situation.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What should I do if I have questions during off hours?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>For non-emergency questions during off hours, you can reach us in the following ways:<\/p>\r\n <ul>\r\n <li><a href=\"sms:3526194700\">Text us<\/a> through our website<\/li>\r\n <li><a href=\"tel:+13523530092\">Call our main office number<\/a> and leave a voicemail<\/li>\r\n <li>Send a message through the <a href=\"https:\/\/mycw134.ecwcloud.com\/portal18620\/jsp\/100mp\/login_otp.jsp\">patient portal<\/a><\/li>\r\n <li>Submit an online <a href=\"\/request-appointment\/\">appointment request<\/a> through our website<\/li>\r\n <\/ul>\r\n <p>After hours, texting through our website or leaving a voicemail are usually the best options. We will respond as soon as possible, most often by the next business day.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- 4. Telehealth & Virtual Visits -->\r\n <div class=\"faq-category\">\r\n <div class=\"category-header\">\r\n <span>Telehealth & Virtual Visits<\/span>\r\n <\/div>\r\n <div class=\"category-content\">\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Do you offer telehealth\/virtual visits?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Yes. Televisits can be scheduled for most concerns. We use Doxy.me, and we'll send you a secure link by text or email before your appointment (no login needed). Coverage depends on your plan, so please confirm benefits with your insurance.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- 5. Patient Information & Forms -->\r\n <div class=\"faq-category\">\r\n <div class=\"category-header\">\r\n <span>Patient Information & Forms<\/span>\r\n <\/div>\r\n <div class=\"category-content\">\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Do I need to include medical details in my appointment request?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>No. For your privacy, keep requests brief (reason for visit + preferred days\/times). Detailed symptoms and medical concerns are best discussed during your visit.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Do I need to bring anything to my appointment?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Please bring:<\/p>\r\n <ul>\r\n <li>Your photo ID and insurance card<\/li>\r\n <li>A list of medications and supplements<\/li>\r\n <li>Any prior records, imaging, or recent labs related to your concern (if you have them)<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Can I complete forms in the portal?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Forms cannot be completed directly within the patient portal. However, you may complete forms using one of the following options:<\/p>\r\n <p><strong>You can obtain forms by:<\/strong><\/p>\r\n <ul>\r\n <li>Downloading them from our website<\/li>\r\n <li>Receiving them from us via secure email or text<\/li>\r\n <li>Picking them up in the office<\/li>\r\n <\/ul>\r\n <p><strong>Once completed, forms may be returned by:<\/strong><\/p>\r\n <ul>\r\n <li>Uploading them through the <a href=\"https:\/\/mycw134.ecwcloud.com\/portal18620\/jsp\/100mp\/login_otp.jsp\">patient portal<\/a><\/li>\r\n <li>Replying to our secure email with the completed forms attached<\/li>\r\n <li>Bringing the completed forms to the office<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- 6. Medicare & Wellness Visits -->\r\n <div class=\"faq-category\">\r\n <div class=\"category-header\">\r\n <span>Medicare & Wellness Visits<\/span>\r\n <\/div>\r\n <div class=\"category-content\">\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What is a Medicare Annual Wellness Visit (AWV)?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>A Medicare Annual Wellness Visit is a preventive visit covered by Medicare that focuses on your overall health, risk factors, and long-term care planning. It is not the same as an annual physical exam and does not include a head-to-toe physical exam or routine lab work unless medically necessary.<\/p>\r\n <p>During an AWV, we review your medical history, medications, health risks, preventive screenings, vaccinations, and safety concerns, and we develop or update a personalized prevention plan.<\/p>\r\n <p>You can learn more by visiting Medicare.gov and searching \"Annual Wellness Visit.\"<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What if I need to address other medical issues during my Medicare Annual Wellness Visit?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Many patients prefer to take care of preventive planning and chronic condition follow-up in the same visit. When appropriate, we can combine your Medicare Annual Wellness Visit with a regular follow-up for conditions such as high blood pressure, diabetes, cholesterol, thyroid concerns, and other ongoing health needs.<\/p>\r\n <p>We also prepare before you arrive as part of our commitment to proactive, personalized care. Our team may contact you ahead of time to update your medical history, review recent visits, and confirm any medication or care plan changes.<\/p>\r\n <p><strong>Please note:<\/strong> The preventive wellness portion of the visit is billed as your Medicare wellness visit. Any evaluation or management of medical problems during the same appointment is billed separately as a standard office visit, and normal copays, deductibles, or coinsurance may apply depending on your plan.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>What is the Annual Wellness Questionnaire?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>The Annual Wellness Questionnaire helps us prepare for your Medicare Annual Wellness Visit. It includes questions about your health history, medications, daily activities, and preventive care needs.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>How do I complete the Annual Wellness Questionnaire?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>The questionnaire is sent to you before your visit. You will see a link under your appointment information in the patient portal. It can be completed using the check-in link, through the Healow app, or via a link we can text to you if needed.<\/p>\r\n <p>If the questionnaire is not completed ahead of time, please arrive earlier for your appointment. A tablet will be provided in the office so you can complete it before being seen.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"faq-item\">\r\n <div class=\"faq-bar\"><\/div>\r\n <div class=\"faq-item-inner\">\r\n <div class=\"faq-question\">\r\n <h2>Why should I complete the questionnaire before my visit?<\/h2>\r\n <div class=\"faq-toggle\"><\/div>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <div class=\"faq-answer-content\">\r\n <p>Completing the questionnaire in advance helps your visit run smoothly and allows more time during your appointment to focus on your health and care planning.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div><!-- \/faq-content -->\r\n <\/div><!-- \/faq-panel -->\r\n\r\n <\/div>\r\n<\/div>\r\n\r\n<script>\r\n document.addEventListener('DOMContentLoaded', function () {\r\n const allItems = document.querySelectorAll('.faq-item');\r\n\r\n allItems.forEach(item => {\r\n item.querySelector('.faq-question').addEventListener('click', () => {\r\n const isActive = item.classList.contains('active');\r\n\r\n allItems.forEach(i => i.classList.remove('active'));\r\n\r\n if (!isActive) {\r\n item.classList.add('active');\r\n setTimeout(() => {\r\n const answer = item.querySelector('.faq-answer-content');\r\n const rect = answer.getBoundingClientRect();\r\n if (rect.bottom > window.innerHeight) {\r\n window.scrollBy({ top: rect.bottom - window.innerHeight + 20, behavior: 'smooth' });\r\n }\r\n }, 420);\r\n }\r\n });\r\n });\r\n });\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions – Cleveland Health Center Patient Resources Frequently Asked Questions Select any question to view the answer. General Information What are your office hours? Monday through Friday, 8:00 am \u2013 5:00 pm Eastern Time (ET). These hours apply to both of our locations. Which location will I be seen at? Appointment location depends […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-643","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demo.myclevelandhealthcenter.org\/es\/wp-json\/wp\/v2\/pages\/643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.myclevelandhealthcenter.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.myclevelandhealthcenter.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.myclevelandhealthcenter.org\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.myclevelandhealthcenter.org\/es\/wp-json\/wp\/v2\/comments?post=643"}],"version-history":[{"count":20,"href":"https:\/\/demo.myclevelandhealthcenter.org\/es\/wp-json\/wp\/v2\/pages\/643\/revisions"}],"predecessor-version":[{"id":2471,"href":"https:\/\/demo.myclevelandhealthcenter.org\/es\/wp-json\/wp\/v2\/pages\/643\/revisions\/2471"}],"wp:attachment":[{"href":"https:\/\/demo.myclevelandhealthcenter.org\/es\/wp-json\/wp\/v2\/media?parent=643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}